COVID booking cancellation terms

Please refer to your travel insurance for your COVID policy.

Tariffs

Tariffs are subject to change without notice. No apartment or penthouse is guaranteed in case of change of ownership, renovation upgrade or emergency maintenance issues that may arise. In the event that your selected apartment is not available we will offer an alternative equivalent unit in the complex. If an apartment or penthouse is taken out of our letting pool by an owner, any future guests who have deposited bookings in that apartment will be offered an alternative equivalent apartment in the complex. Minimum night stays may apply.

Deposit

Deposit of $500 for Apartments & $1000 for Penthouses in low season and minimum $1000 for Apartments & $2000 for Penthouses in high season.

Payment

Final Balance is Payable in full 14 days prior to arrival (Low/Mid Seasons) and 30 days prior to arrival (High/Peak Seasons)

Discounted / Special offer bookings

These bookings require full payment at time of booking with no change of dates allowed and are non refundable if cancelled and do not receive a mid-stay service on bookings of 7 nights or more.

Cancellation Notice

Low/Mid Seasons – Bookings cancelled prior to 15 days of arrival will be refunded the Deposit less $100 Admin Fee. Bookings cancelled within 14 days or less of your arrival are Non-refundable.

High/Peak Seasons – Bookings cancelled prior to 31 days of arrival will be refunded the Deposit less $100 Admin Fee. Bookings cancelled within 30 days or less of your arrival are Non-refundable

For All Seasons – No refunds will be given for early departure, reduction of stay or for discounted/special offer bookings.

Credit Cards

Visa, MasterCard & American Express Credit Card payments incur a surcharge of 1.5%. A Credit Card must be provided as security for every booking – even if you are wanting to pay your balance by bank transfer to avoid credit card fees.

Overnight Bookings

We do not accept over night bookings

SCHOOLIES BOOKINGS ARE NOT ACCEPTED

Our Units

All of our apartments are individually owned, under individual letting agreements. Please note that at times units may be not available due to renovations or being removed from the letting pool, which may result in us not being able to honour your booking. We will make all endeavours to accommodate your booking elsewhere in the resort if possible, and contact you immediately if unable to do so.