COVID booking cancellation terms
Bookings made during the Coronavirus Pandemic that need to be cancelled due to travel restrictions imposed because of COVID-19 outbreaks, the amount paid will be held on file as a credit towards a future booking. This credit will be held for up to 12 months.
If you require a refund, this will be issued less one nights accommodation. This does not include new bookings made while states are still in lockdown, when borders are currently closed. For New Lockdowns or New Borders Closures Only!
** Bookings made for Accommodation Special Offers or ‘Stay Pay’ Promotions are non-refundable. The accommodation balance paid will be held on file as a credit towards a future booking. Cancellations due to COVID-19 travel restrictions do not void the terms and conditions of these special offers or accommodation promotions. For 3rd Party Agent Bookings please refer to your Agents Website.
Tariffs are subject to change without notice. No apartment or penthouse is guaranteed in case of change of ownership, renovation upgrade or emergency maintenance issues that may arise. In the event that your selected apartment is not available we will offer an alternative equivalent unit in the complex. If an apartment or penthouse is taken out of our letting pool by an owner, any future guests who have deposited bookings in that apartment will be offered an alternative equivalent apartment in the complex. Minimum night stays may apply.
Deposit of $500 for Apartments & $1000 for Penthouses in low season and minimum $1000 for Apartments & $2000 for Penthouses in high season.
Full payment required 7 days prior to arrival in low/mid season & 60 days prior to occupancy in high/peak season.
Discounted / Special offer bookings
These bookings require full payment upon arrival with no change or of dates or cancellations apply. Please refer to COVID cancellation terms above.
Low / Mid Season – Bookings cancelled prior to 7 days of arrival will be refunded less one nights accommodation. For all bookings cancelled within 7 days or less will be non-refundable. High / Peak Season – Bookings cancelled prior to 60 days of arrival will be refunded less one nights accommodation. Bookings cancelled within 60 days of arrival, 50% of the accommodation will be non-refundable and the whole booking amount non-refundable within 30 days of arrival.
For all seasons – No refunds will be given for early departure, reduction of stay or on discounted rates or packages.
Visa, MasterCard & American Express (surcharge applies for American Express). Credit card surcharge of 1.1% applies to all payments on visa / mastercard & AMEX. No cash out facility is available on EFTPOS.
Overnight bookings are available on application, please call reservations on 1800 631 413